During the 'Switzerland Vacation Day', the largest conference of the Swiss travel industry with 1230 attendants this year in Lugano, Switzerland's most welcoming hotels were awarded the PRIX BIENVENU.
The Prix Bienvenu award of Switzerland, embodied by a small bronze figure representing a concierge, stands for outstanding Swiss service quality and genuine hospitality. The company TrustYou semantically evaluated the feedback submitted by several hundred thousand guests on more than 250 rating and booking platforms between January and December 2015.
HOW HOTELS WERE CHOSEN
FOR THE PRIX BIENVENU
The analysis of the hotel evaluations focused on soft factors, such as the attention, warmth, empathy and helpfulness of the staff. Swiss hotels with at least 70 guest reviews on rating websites automatically qualify for entry in the PRIX BIENVENU.
The finalists – the three highest rated hotels in five categories – were then personally visited and assessed by a member of the jury.
THE WINNERS OF THE PRIX BIENVENU 2016
The following five hotels won the the PRIX BIENVENU 2016 in their respective categories:
• Cosy leisure hotel (up to 40 rooms):
Hotel Glocke, Reckingen (VS)
• Large leisure hotel (from 41 rooms):
Hotel Walther Relais & Châteaux, Pontresina (GR)
• City hotel (up to 4-star Superior):
Boutique Hotel La Rinascente, Locarno (TI)
• Luxury city hotel (5-star / 5-star Superior):
Four Seasons Hotel Des Bergues, Geneva (GE)
• Luxury hotel (5-star / 5-star Superior):
CERVO Mountain Boutique Resort, Zermatt (VS)
ABOUT THE PRIX BIENVENU
First awarded in 2013, the PRIX BIENVENU was created by Switzerland Tourism (ST), hotelleriesuisse, GastroSuisse, the Ecole hôtelière de Lausanne (EHL) and the University of Bern.
PRIX BIENVENU JURY MEMBERS
This year's PRIX BIENVENU jury members include:
Head of Member Services and Hotel Classification
Daniel C. Jung
Professor Michel Rochat
Ecole hôtelière de Lausanne (EHL)
Dr. Monika Bandi Tanner
Head of Tourism Research Unit
University of Bern/CRED
TV and chat show host