Monday, November 2, 2015

The Hello Kitty-themed flight of Eva Air from Taipei to Tokyo. Andabout good airline food, a super nice inflight crew, and cleanbathrooms on the airplane.


The other day, living a #Travelife, I flew from Taipei to Tokyo on Eva Air. It was my first time on this route, which is an Eva Air flight but also a code-share flight with ANA, and I also had not ridden Eva Air in quite a long time.

And before I go any further, just thought I'd let you know this isn't some paid advertorial.

Scroll down to read more...



EVERYONE IN TRAVELIFE MAGAZINE
LIVES A #TRAVELIFE

I give away almost all my invitations for media junkets to our hardworking #Travelife Magazine team, which is how every single person on our team gets to also live a never-ending #Travelife.

But I usually buy and book my own travel the old-fashioned way: online if there's a good promotion or via a travel agency.

Our #Travelife Magazine team in Europe last month,
living a #Travelife.
We've had three sets of team members
flying off to Europe alone in the last four weeks.

FIRST IMPRESSIONS COUNT

I was really impressed with Eva Air.

And this is a big deal, considering I'm on a plane every week and therefore rather jaded about the whole inflight experience, even if I am not at all a jaded person.

FLAT BEDS IN BUSINESS CLASS
FROM TAIPEI TO TOKYO

First, the Eva Air airplane I rode from Taipei to Tokyo was new and nice, and we had spacious flat beds in business class.

It's only a three-hour flight, but it's so nice to know that you can stretch out big time if you want to.


GREAT INFLIGHT SERVICE
ON EVA AIR

Second. the inflight personnel in our business class cabin were just great.

They were all smiles all the time, and no request was too big of a deal for them. I can't tell you how often I've been disappointed with the inflight service in business class of major airlines in the past years.

Lots of staff won't help you beyond the basics anymore because they're too busy, they haven't been trained to do so, or because their management or unions say they don't have to do so.

So it was a major shock to encounter truly nice crews on two flights of Eva Air last week. Off-hand, there are only two other airlines I can think of with very good inflight customer service, and these are Japan Airlines and ANA.

PS: On some a flight on business class somewhere not too long ago, I hurt my back carrying my bags down the airline stairs as the airport was just way to booked for our plane to park at the terminal proper and we were not informed about having to navigate so many stairs everywhere. 

So not a good thing, especially for a business class passenger with a heavy computer, cameras and gadgets for work in a carry on. No sympathy whatsoever from the crew and I was literally given up for dead, in the terminal waiting for help to carry my heavy computer and camera bags up another tiring flight of stairs with a bad back and a hurt shoulder. 

The crew at the departure counter just told me to wait there and then they closed up shop without a word of sympathy, kindness or information that they were prepared to leave without me, and they literally turned out the lights without saying anything.

As you can imagine, I raised major hell as I was in pain, and I literally had the plane stopped as it was about to taxi down the runway so I could get on board. Talk about awful customer service for a business class passenger on a major airline. Never again.

GREAT INFLIGHT CATERING
ON EVA AIR.
INCLUDING EXCELLENT CHICKEN SOUP.


Third, the inflight food is great. 

Oh my goodness. I rarely touch my food on airplanes anymore because so much of it is overcooked or catered without care.

And who can blame them when the airlines are serving tens of thousands of people a day and budgets for food have been cut in this highly competitive environment?


On this flight, I had proper Chinese chicken soup, just like in a good restaurant, and it came in a large ceramic bowl with shredded ginger and vinegar on the side. Then I had Din Tai Fung dimsum which was also very good, especially considering I was prepared to be so unimpressed with another set of inflight dimsum.


EVEN THE JAPANESE FOOD WAS GOOD



My companion had the Japanese o-bento lunch which I decided not to get because so many things can go wrong with a Japanese meal not cooked in Japan. Sorry, but I'm really finicky about food when I'm on a private holiday.

Well, I had a taste of the fish in the Japanese o-bento lunch -- it was saikyo miso-yaki -- and I almost finished it because it was so good.

A CUTE HELLO KITTY THEME


Fourth, the Hello Kitty theme was literally everywhere and it's very cute, obviously aimed at the Japan market that flies between Japan and Taiwan.

But even for someone like me who is not really into "cute," the Hello Kitty theme was nice without making me feel like a child again.

CLEAN BATHROOMS ON THE FLIGHT

Finally, on this flight, I did not encounter a lavatory that didn't pass my very finicky standards for cleanliness.

I'm not sure if I was just lucky about this, but I was certainly a happy camper, on this flight from Taipei to Tokyo, living a never-ending #Travelife.




No comments:

Post a Comment